Thank you for choosing 1kg.trainwithvimal.com. This Refund and Cancellation Policy explains our guidelines and procedures related to refunds and cancellations for any products or services purchased through our website 1kg.trainwithvimal.com (the “Service”). By making a purchase on our website, you agree to the terms outlined below.
- Refund Policy:
a. Digital Products: As our website offers digital products such as online courses, ebooks, and downloadable content, we generally do not offer refunds for these purchases unless required by law or under exceptional circumstances. We encourage you to thoroughly review the product details and any available free samples before making a purchase.
b. Physical Products: For any physical products (e.g., merchandise) purchased through our website, we will offer a refund or replacement for items that are damaged or defective upon receipt. To initiate a refund or exchange, please contact our customer support within [number of days, e.g., 14 days] of receiving the product. We may require you to provide photographic evidence of the damaged or defective item.
c. Subscription Plans: If you have subscribed to any recurring billing plan (e.g., monthly or yearly subscription), you can request a refund within [number of days, e.g., 30 days] of the initial purchase date or the automatic renewal date of your subscription. Refunds will be provided for the unused portion of the subscription period.
- Cancellation Policy:
a. Digital Products: For one-time purchases of digital products, you can request a cancellation and refund within [number of days, e.g., 7 days] of the purchase date, provided you have not downloaded or accessed the purchased content. Once you have accessed the digital product, cancellations will not be possible.
b. Subscription Plans: You can cancel your subscription plan at any time before the next billing cycle to avoid being charged for the subsequent period. The cancellation will be effective immediately, and you will retain access to the service until the end of the current billing period.
- How to Request a Refund or Cancellation:
To request a refund or cancellation, please contact our customer support team at [Your Contact Email Address]. Be sure to include the following information in your request:
- Your full name
- Order or transaction number
- Reason for the refund or cancellation
Our customer support team will review your request and respond within a reasonable timeframe.
- Refunds Processing:
Refunds will be processed using the original payment method used for the purchase. Please note that depending on your payment provider, it may take several business days for the refund to appear in your account.
- Changes to the Refund and Cancellation Policy:
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
- Contact Us:
If you have any questions or concerns about this Refund and Cancellation Policy or any other aspects of our Service, please contact us at [Your Contact Email Address].
Thank you for being a part of 1kg.trainwithvimal.com